Frequently Asked Questions

Yes. GoTrace was designed with a simple user experience in mind. However, our experts would be happy to assist you in setting it up with your business. If you need some guidance, our team of experts can help you and your organization onboard your team, provide training/demos, explore additional features, and even custom development. We can help you explore options at no cost! Please email sales@chainparency.com to get started.

Some functions will not work when offline, but critical tasks like tracking will work even when not connected. It stores data locally to the mobile device when there is no connection then pushes the data to the cloud once a connection is resumed.

GoTrace provides proof of track and trace/chain of custody by pushing data to a network validated by some of the most reputable companies around the globe. We push data that is verifiable but not necessarily individually identifiable. If you have specific questions about our data storage process please reach out to a member of our solutions team and we will happily discuss in greater detail and help you find a solution for your needs.

You can use your own tags or work with us to use our listed tagging solutions.

We work with businesses across all budgets. We're happy to work with you directly and evaluate your needs to determine the right level of service and pricing for your business: sales@chainparency.com

If you’d like to use your new account to explore the app, you're ready to get started and start using GoTrace immediately! Feel free to contact us directly to work with our experts: sales@chainparency.com

Yes, GoTrace is available for international companies and users to track global shipments, inventory, and manage logistics.

GoTrace is designed to meet all of your supply chain tracking and validation needs but if you have an existing system that you want to connect with, we're happy to help. Please contact us to speak with our business and technical team about cross-platform integration: sales@chainparency.com.

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