FAQ - Chainparency

Can I setup GoTrace on my own? What if I need help?

Yes. GoTrace was designed with a simple user experience in mind. However, our experts would be happy to assist you in setting it up with your business. If you need some guidance, our team of experts can help you and your organization onboard your team, provide training/demos, explore additional features, and even custom development. We can help you explore options at no cost! Please email [email protected] to get started.

Can I use GoTrace offline? What if I have no service?

Some functions will not work when offline, but critical tasks like tracking will work even when not connected. It stores data locally to the mobile device when there is no connection then pushes the data to the cloud once a connection is resumed.

Do I have to use a public deployment option? Is my data safe?

GoTrace provides proof of track and trace/chain of custody by pushing data to a network validated by some of the most reputable companies around the globe. We push data that is verifiable but not necessarily individually identifiable. If you have specific questions about our data storage process please reach out to a member of our solutions team and we will happily discuss in greater detail and help you find a solution for your needs.

How does scanning work with tags?

You can use your own tags or work with us to use our listed tagging solutions.

I have a small business with thin margins. Is pricing negotiable?

We work with businesses across all budgets. We're happy to work with you directly and evaluate your needs to determine the right level of service and pricing for your business: [email protected]

How quickly can I start using GoTrace?

If you’d like to use your new account to explore the app, you're ready to get started and start using GoTrace immediately! Feel free to contact us directly to work with our experts: [email protected]

My company is outside of the US. Does GoTrace work for international users?

Yes, GoTrace is available for international companies and users to track global shipments, inventory, and manage logistics.

Can I connect my existing tracking apps and software to GoTrace?

GoTrace is designed to meet all of your supply chain tracking and validation needs but if you have an existing system that you want to connect with, we're happy to help. Please contact us to speak with our business and technical team about cross-platform integration: [email protected].

Where can I find any GoTrace tutorials?

Please click on the Support link on the GoTrace-Dashboard.

Frequently Asked Questions